Sydney's Northern Beaches skin & laser clinic

Terms of Service

Please review before booking your appointment

At ISTIKLAL PTY LTD trading as imera skin and laser, we value transparency, professionalism and respect across every client experience. Our Terms of Service outline important clinic policies, booking expectations, appointment requirements and treatment guidelines designed to ensure a seamless experience for both our clients and staff. We encourage all clients to review these terms prior to booking or attending their appointment.

Welcome to imera skin and laser. By booking an appointment or receiving services from us, you agree to the following Terms of Service. Please read them carefully.

  • "We", "us", and "our" refer to ISTIKLAL PTY LTD.
  • "You", "your", or "client" refers to any individual booking or receiving services.
  • "Services" refers to all treatments, consultations, and retail offerings provided by imera skin and laser.
  • All bookings must be made through our secure Timely online booking system.
  • A non-refundable booking fee is required to secure your appointment. This amount will be applied toward the total cost of your service on the day.
  • By making a booking, you acknowledge that you have completed the consultation form truthfully and to the best of your knowledge. Providing inaccurate or incomplete information may affect the outcome of your treatment.

Payment & pricing

  • We accept payment via card through our ANZ POS system. Contactless payments are accepted.
  • Prices are subject to change without notice. Services are charged according to current pricing at the time of your appointment. Eligible booking deposits will transfer with rescheduled appointments in accordance with our cancellation and rescheduling policy.
  • Full payment is due at the time of service.
  • Payment disputes must be resolved directly with imera skin and laser prior to making future bookings. We reserve the right to decline future services where disputes remain unresolved.

At imera skin and laser, appointment times are reserved especially for you. Please note that this is a strict policy with no exceptions or waivers. These terms are designed to respect both your time and ours.

Cancellations with less than 24 hours' notice:

Your booking fee will be forfeited and is non-refundable.

Cancellations within 24 hours, no-shows, or late arrivals beyond 15 minutes:

The full service fee will be charged. This must be settled before any future bookings can be made.

Reschedules:

Clients may flexibly reschedule up to 24 hours before their appointment without losing their booking deposit. The booking deposit will be automatically transferred to the new appointment.

Cancellations with more than 24 hours' notice:

If you choose to cancel instead of rescheduling, the booking fee will remain on your client file as a credit to be used toward a future appointment.

All appointments must be managed through our secure Timely booking system.

imera skin and laser kindly asks clients to respect these policies, as last-minute changes or missed appointments prevent other clients from securing bookings and significantly impact a small business.

Clients are required to complete the consultation form accurately prior to their appointment. By booking, you confirm that the information you provide is truthful and accurate.

Failure to disclose relevant health information, medications, allergies, pregnancy, recent cosmetic procedures, or the use of prescription skincare and active skincare ingredients may result in treatment refusal or adverse effects, for which imera skin and laser will not be held liable.

Clients must inform us of any changes to their health, medications, or skincare routine prior to each appointment.

Health & safety

  • Clients must disclose any allergies, medications, skincare use, health conditions, pregnancy, or recent cosmetic procedures via the consultation form.
  • We reserve the right to decline, modify, or postpone a service where there are health or safety concerns.
  • Certain treatments may require patch testing or may be unsuitable depending on medical history, skin condition, pregnancy, medications, allergies, or recent cosmetic procedures.
  • Failure to disclose relevant information or follow aftercare instructions may result in adverse outcomes, for which imera skin and laser will not be held liable.

All service sales are final. Refunds are not offered once a service has been performed, except where required under Australian Consumer Law.

If you are unsatisfied with your service, please contact us within 24 hours so we may review the concern. Adjustments may be offered at our discretion.

Due to hygiene regulations, we do not offer refunds or exchanges on retail products unless required under Australian Consumer Law.

Results & expectations

Laser and IPL hair removal provide long-term hair reduction. Results vary between individuals depending on hair colour, skin type, hormonal factors, and treatment adherence. We do not guarantee permanent hair removal, and no specific result is promised for any individual client.

Patch testing

A patch test is mandatory prior to a client's first laser or IPL treatment, and may be required again if there has been a break in treatment or a change in skin condition, medication, or sun exposure. We reserve the right to decline treatment if a patch test has not been completed or shows an adverse reaction.

Sun exposure & tanning

Clients must avoid sun exposure, solariums, self-tanning products, and spray tans for at least 2 weeks before and 2 weeks after each laser/IPL treatment. Treating tanned, sunburnt, or recently self-tanned skin significantly increases the risk of burns, pigmentation changes, and scarring. imera skin and laser will not be held liable for adverse outcomes resulting from a client's non-disclosure of recent sun or UV exposure, and we reserve the right to refuse or postpone treatment where skin is assessed as unsuitable on the day.

Medications & photosensitivity

Clients must disclose use of any photosensitising medications or products, including but not limited to Roaccutane/isotretinoin (and other retinoids), certain antibiotics, and other prescription or over-the-counter treatments that increase skin sensitivity to light. Some medications require a waiting period before laser treatment can safely proceed. Failure to disclose this information may result in treatment refusal or adverse skin reactions, for which imera skin and laser will not be held liable.

Pre- and post-care compliance

Clients must follow all pre- and post-treatment care instructions provided, including avoiding sun exposure, heat, active skincare ingredients, and other restrictions as advised. imera skin and laser cannot guarantee treatment results or be held liable for adverse outcomes where pre- or post-care instructions have not been followed.

Minors

We do not treat clients under the age of 18 for laser or IPL services without prior consultation and written parental/guardian consent, at our discretion.

Clients are responsible for following all aftercare instructions provided after their treatment. Failure to follow aftercare guidance may affect the results and longevity of your treatment. imera skin and laser cannot guarantee treatment results where aftercare advice has not been followed.

Liability waiver

  • You acknowledge that skin, laser and beauty treatments carry inherent risks and that results may vary between individuals.
  • imera skin and laser will not be held liable for adverse reactions, allergic responses, or dissatisfaction where consultation information has been incomplete, inaccurate, or aftercare instructions have not been followed.
  • By booking an appointment, you acknowledge and accept these risks and release imera skin and laser from liability related to services provided.
  • imera skin and laser maintains full professional and public liability insurance.

We collect and handle your personal and health information in accordance with Australian privacy law. For full details on what we collect, how it's stored, and your rights, please see our Privacy Policy below.

For safety reasons and to maintain the calm, personalised experience imera skin and laser is known for, we kindly ask that children and additional guests do not attend appointments.

Due to our intimate clinic setting and limited waiting area capacity, clients are also asked to arrive no earlier than 5 minutes prior to their appointment time.

Force majeure

imera skin and laser will not be held liable for disruptions or inability to provide services due to events beyond our control. This includes but is not limited to illness, power outages, natural disasters, or government restrictions.

Governing law

These Terms of Service are governed by the laws of New South Wales, Australia, and the parties submit to the jurisdiction of the courts of New South Wales.

Amendments

  • These Terms of Service may be updated at any time.
  • The most current version will always be available on our website.
  • Continued use of our services constitutes acceptance of any updated Terms of Service.

Right to refuse service

We reserve the right to refuse service to anyone who behaves in a disrespectful, aggressive, or inappropriate manner, or who does not comply with our policies.

imera skin and laser
Shop Unit 4, 527 Pittwater Road
Brookvale, Northern Beaches
Info@imeraskinlaser.com.au
02 72565789

By making a booking with imera skin and laser, you confirm that you have read, understood, and agree to these Terms of Service and Cancellation Policy.

Privacy Policy

ISTIKLAL PTY LTD, trading as imera skin and laser ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal and health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) and its 15 Health Privacy Principles, which apply to health service providers in New South Wales.

By booking an appointment or using our services, you consent to the collection and handling of your information as described in this policy.

What we collect

We may collect:

  • Personal details — name, contact number, email address, date of birth
  • Health information — medical history, allergies, medications, pregnancy status, skin conditions, previous cosmetic or laser procedures, and other information relevant to your treatment and safety
  • Treatment records — consultation notes, treatment history, and progress notes
  • Photographs — before/after and treatment images, only where you have separately consented
  • Booking and payment information — appointment history and payment records processed through our booking and payment systems

How we collect it

We collect information directly from you through:

  • Our online booking system, Timely
  • Consultation and intake forms completed prior to or during your appointment
  • Direct conversations, email, or SMS with our clinic
  • Our website, if you contact us through a form or enquiry

Why we use it

We use your information to:

  • Assess your suitability for treatments and ensure your safety
  • Provide, manage, and follow up on your bookings and treatments
  • Send appointment reminders, confirmations, and occasional clinic updates via email or SMS
  • Maintain accurate treatment and client records
  • Meet our legal, insurance, and professional obligations
  • With your separate consent, use treatment photos for marketing purposes

We do not use your health information for any purpose beyond what is described here without your consent, unless required by law.

Who we share it with

Your information may be accessed by:

  • Our clinic staff, for the purpose of providing your treatment
  • Timely, our booking system provider, which stores your booking and contact details
  • Our email and SMS communication providers, for appointment reminders and updates

We do not sell your information, and we do not share it with any other third party for their own marketing purposes. We will only disclose your information beyond these circumstances where required or authorised by law (for example, a court order), or with your express consent.

If any of our service providers store data on servers located outside Australia, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy law.

Storage & security

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage within our booking system and restricted access to client records to authorised clinic staff only.

Retention of information

We retain health information in accordance with the retention requirements under the HRIP Act. Records are kept for as long as necessary to provide ongoing care, meet legal and insurance obligations, and support continuity of treatment, after which they are securely destroyed or de-identified.

Access & correction

You have the right to request access to the personal and health information we hold about you, and to request correction of any information you believe is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and without excessive delay, in accordance with our obligations under the Privacy Act and the HRIP Act. In some circumstances, access may be limited or refused as permitted by law, in which case we will explain the reason.

Opting out of communications

You may opt out of receiving marketing or promotional communications (such as SMS or email updates) at any time by contacting us directly or using the unsubscribe option provided. This does not affect essential appointment-related communications, such as booking confirmations.

Complaints

If you have a concern about how we have handled your personal or health information, please contact us first using the details below so we can address it directly. If you are not satisfied with our response, you may lodge a complaint with:

  • Office of the Australian Information Commissioner (OAIC) — oaic.gov.au
  • NSW Information and Privacy Commission (IPC) — ipc.nsw.gov.au

Changes to this policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any updated policy.

imera skin and laser
Shop Unit 4, 527 Pittwater Road
Brookvale, Northern Beaches
Info@imeraskinlaser.com.au
02 72565789

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